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EVALUATION OF PRECAUTIONARY MEASURES TAKEN FOR COVID-19 IN THE HOSPITALITY INDUSTRY DURING PANDEMIC

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dc.creator DAVRAS, ÖZGÜR
dc.creator DURĞUN, Sait
dc.date 2021-05-01T00:00:00Z
dc.date.accessioned 2021-12-03T11:15:35Z
dc.date.available 2021-12-03T11:15:35Z
dc.identifier 16ff33b9-0de3-42bc-a43f-7e2318be2aab
dc.identifier 10.1080/1528008x.2021.1932013
dc.identifier https://avesis.sdu.edu.tr/publication/details/16ff33b9-0de3-42bc-a43f-7e2318be2aab/oai
dc.identifier.uri http://acikerisim.sdu.edu.tr/xmlui/handle/123456789/90128
dc.description The precautionary measures taken against COVID-19 in hotel businesses are important in terms of providing the perception of safe tourism to tourists during the pandemic. Thus, this study aims to determine the dimensional structure of the precautionary measures taken against the pandemic in hotel businesses, and to understand if these measures contribute to tourists' satisfaction and their dissatisfaction. In this context, through content analysis 1418 online reviews were examined on TripAdvisor between June and August 2020. Ten main categories and twenty eight subcategories were determined as a result of the analysis. While the safety perceptions of tourists regarding the measures taken were high in Disinfection and Hygiene, Temperature Measurement, it was observed that it was low in Social Distance and Mask Usage. The study offers clear theoretical and managerial implications for tourism literature and hotelier.
dc.language eng
dc.rights info:eu-repo/semantics/closedAccess
dc.title EVALUATION OF PRECAUTIONARY MEASURES TAKEN FOR COVID-19 IN THE HOSPITALITY INDUSTRY DURING PANDEMIC
dc.type info:eu-repo/semantics/article


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