| dc.creator |
Davras, Özgür |
|
| dc.date |
2022-01-01T00:00:00Z |
|
| dc.date.accessioned |
2023-01-09T12:09:25Z |
|
| dc.date.available |
2023-01-09T12:09:25Z |
|
| dc.identifier |
e989fab2-638d-491e-8452-ebd62bdff4d4 |
|
| dc.identifier |
https://avesis.sdu.edu.tr/publication/details/e989fab2-638d-491e-8452-ebd62bdff4d4/oai |
|
| dc.identifier.uri |
http://acikerisim.sdu.edu.tr/xmlui/handle/123456789/98496 |
|
| dc.description |
<p>This chapter aims to identify the destination attributes and compare them based on two assumptions</p><p>that form either a symmetric or an asymmetric relationship between destination attribute performance</p><p>and tourist satisfaction. For this purpose, data were collected from tourists coming to Fethiye, Turkey.</p><p>Multivariate regression analysis was performed on the obtained data based on the linear assumption</p><p>first. The results revealed that the attitudes of staff and the attitudes of the shopkeepers are the main</p><p>determinants of tourist satisfaction. Then, penalty-reward-contrast analysis was performed based on</p><p>the nonlinear assumption. According to analysis results, attitudes of the staff are performance factors;</p><p>and travel agency services, attitudes of the shopkeepers, security/safety, and beach/sea are classified as</p><p>excitement factors. The elements that take part in the excitement factor are the attributes that contribute</p><p>to satisfaction the most.</p> |
|
| dc.language |
eng |
|
| dc.rights |
info:eu-repo/semantics/closedAccess |
|
| dc.title |
Planning and Managing the Experience Economy in Tourism |
|
| dc.type |
info:eu-repo/semantics/bookPart |
|